Gaming is a form of entertainment enjoyed by millions of people and many gamblers play without experiencing any problems. However, some people can become addicted to this type of entertainment. VDCasino aims to put in place procedures to prevent the abuse of gambling and the proliferation of compulsive gamblers.

Under age gambling

It is against the law for those under 18 to gamble and VDCasino takes its responsibilities in this regard very seriously. We carry out age verification checks on customers who use payment mechanisms that we know can be used by children. In addition, we

carry out age checks on a random selection of all other customers regardless of the method of payment. Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police.

Parental controls

We encourage you to use a filtering system especially if you share your computer with other persons in your household who are under 18 years of age. Examples of filtering sites include www.icra.org, www.netnanny.com, www.cybersitter.com and www.cyberpatrol.com

Information on keeping control

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

• Gambling should be entertaining and not seen as a way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount you spend gambling
• If you want to have a break from gambling you can use our self exclude option
• If you need to talk to someone about problem gambling then contact GamCare

Problem gambling questionnaire

1. Prevention of the urge to develop addictive behaviour is challenging and may not always be possible. Counselling may benefit people who are prone to compulsive gambling or other addictive behaviour. People with close relatives who are compulsive gamblers might be at higher risk and should be especially careful.

2. Take a look at these questions and see whether they apply to you.

• Did you ever lose time from work or school due to gambling?
• Has gambling ever made your home life unhappy?
• Did gambling affect your reputation?
• Have you ever felt remorse after gambling?
• Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
• Did gambling cause a decrease in your ambition or efficiency?
• After losing did you feel you must return as soon as possible and win back your losses?
• After a win did you have a strong urge to return and win more?
• Did you often gamble until your last dollar was gone?
• Did you ever borrow to finance your gambling?
• Have you ever sold anything to finance gambling?
• Were you reluctant to use 'gambling money' for normal expenditures?
• Did gambling make you careless of the welfare of yourself or your family?
• Did you ever gamble longer than you had planned?
• Have you ever gambled to escape worry or trouble?
• Have you ever committed, or considered committing, an illegal act to finance gambling?
• Did gambling cause you to have difficulty in sleeping?
• Do arguments, disappointments or frustrations create within you an urge to gamble?
• Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
• Have you ever considered self destruction or suicide as a result of your gambling?

If your reply to any or some of these questions is in the affirmative, they you are urged to ask for help or contact one of the following:

• Global Gambling Guidance Group – www.gx4.com
• Gordon House Therapy Services - www.gordonhouse.org.uk
• Gambling Therapy – www.gamblingtherapy.org
• GamCare - www.gamcare.org.uk
• Gamblers Anonymous — www.gamblersanonymous.org

Internal procedures and regulations

• VDCasino endorses a policy of responsible gaming and seeks to address this problem in a number of ways: employees are trained to recognize problem gamblers and take appropriate actions when they identify compulsive or underage gambling; a membership can be cancelled and a gambler prevented from using the site, if such gambler asks VDCasino to do so; procedures profiling players and identifying a players’ age are in place in order to prevent and preclude underage gaming; and upon request the player’s mail address can be removed from VDCasino email list.
• In accordance with its Responsible Gaming Policy VDCasino also gives the opportunity to the player to limit the amount that the player may wager. Customers may set limits by themselves via the ‘Settings’ menu in their account, option ‘Wager limits’.A player may also by written notice or electronic notice to VDCasino - set a limit on the amount the player may wager within a specified period of time; set a limit on the losses the player may incur within a specified period of time; set a limit on the amount of time the player may play in any one session; exclude the player from playing for a definite or indefinite period of time.
• A player who has set a limit or exclusion under this regulation may change or revoke the limit or exclusion by written notice or electronic notice given to VDCasino.
• A notice increasing or revoking a limit or decreasing the exclusion has effect only after seven days after VDCasino has received the notice. A notice reducing a limit or increasing the exclusion has effect immediately after it is received by the VDCasino.
• VDCasino shall not accept a wager from a player contrary to a limit or exclusion set by the player himself.
• VDCasino is also precluded, through its internal policies and controls as well as the legislation of the state of Malta, from giving any form of credit to players or any form of loan.